Acceptable Use Policy – Hosting and Email

This policy was last updated on the 18/10/2021

1. Acceptance

A customer will be deemed to have accepted this acceptable use policy as well as our privacy policy when:

  • An order is placed either electronically or over the phone
  • A quote is accepted
  • A proposal is accepted
  • An AIC Technologies service is utilised on an ongoing basis with the user aware that it is an AIC Technologies service

As a customer, you accept that you will be responsible for ensuring that all services and products, as well as the data contained within them, are in compliance with this policy at all times.

2. Unacceptable Content, Data & Material

The customer may not store, transmit, distribute or utlising our services for anything that we deem to be illegal or what we interpret to be generally offensive in nature. AIC Technologies will refer any illegal content to the relevant state or federal law enforcement agency immediately.

3. Prohibited Use

In addition to terms in section 2. of this policy, we further prohibit the following:

  • The use of a service for the purpose of backing up external content that is not related to the effective backing up of the primary website of the service.
  • Storing or using more than 5GB of allocated space for the purpose of email storage or backup.
  • The use of our service to facilitate any transaction relating to gambling & financial services (excluding accounting, bookkeeping & advisers).
  • We reserve the right to terminate a service that threatens the AIC Technologies brand or the values of it’s owner/staff.

4. Security

The Customer acknowledges that they are solely responsible for what is hosted from and stored in the Service.

5. Spam and Bulk Email

The Customer warrants that they will not knowingly use the Service for sending any unsolicited email or any unsolicited bulk email (commonly known as spam).

6. Backups

Any shared cPanel web hosting Service that exceeds 10GB in size per cPanel Service will be automatically excluded from all backup routines and rotations. In this case, AIC Technologies may notify the Customer via email and give them the option to:

  • Remove any data that is not needed and bring the total storage back to being under the
    10GB limit, allowing the Service to be re­introduced to the backup routine and rotation;
  • Purchase the Extended cPanel Backup add­on for a nominal monthly fee which raises
    the limit to 20GB per cPanel Service;
  • Continue without AIC Technologies taking backups and rely solely on their own backups
    for all disaster recovery scenarios.

7. Breaches of These Acceptable Use Terms

Where a breach of our acceptable use terms occur, in addition to any process or action specified in the above terms, AIC Technologies reserves the right to take one or more of the following actions:

  1. Correct the breach and provide notice of the remedy to the customer.
  2. Issue a notice/warning to the customer directing them to remedy the breach in a specified period of time. Where no time period is specified, the customer must correct the issue in a reasonable period of time, of no more than 1 week.
  3. Terminate the service without prior notice. Note that while we reserve the right to undertake this action for any reason, it is typically reserved for breaches relating to the terms outlined in section 2 of this document.
  4. Suspend the service until a remedy can be agreed upon.

When a service is suspended or terminated, a backup will be taken prior to doing so whenever practical to do so. However, no such backup will be made available to the customer if we deem the content of the service to be illegal.